Refund Policy
Last Updated: 20 July 2026
Jee Talks Academy provides online English programmes for young learners. This Refund Policy explains when refunds are generally not provided and how a parent can request a review in specific situations.
These policies provide general information about Jee Talks Academy's services and do not limit any rights that cannot legally be excluded.
1.General Policy
Course registrations, admission fees, first-month fees, monthly fees, books and learning materials are generally non-refundable once the registration or purchase has been confirmed. Refunds are not normally provided when a parent or customer:
- Changes their mind
- Selects the wrong programme without seeking guidance
- Decides not to attend
- Stops attending after registration
- Misses classes
- Experiences personal scheduling problems
- Has device or internet difficulties
- Relocates or becomes unavailable
- No longer requires the purchased book or learning material
2.Admission Fee
The admission fee covers registration processing, student-record creation, programme allocation and academy administration. It is generally non-refundable after registration has been confirmed.
3.First Month and Monthly Course Fees
The first-month fee and later monthly fees are generally non-refundable after the learner's place has been reserved or the relevant learning period has begun.
4.Books and Printed Materials
Books, workbooks and printed learning materials cannot normally be returned or exchanged after purchase, collection or delivery, because they are learner-specific educational materials.
However, a parent should contact Jee Talks Academy promptly if:
- The wrong item was supplied
- The item was materially damaged before delivery or collection
- There is a major printing or manufacturing defect
This does not exclude any rights that may apply to faulty or incorrectly supplied goods under applicable law.
5.Digital Materials
Digital files, downloadable materials or access links are generally non-refundable after access or delivery has been provided, except where required by applicable law or where the academy fails to provide the purchased item.
6.Duplicate or Incorrect Payment
Duplicate payments or clearly incorrect transferred amounts may be reviewed. To request a review, the parent must provide:
- Payment date
- Amount
- Bank reference
- Payment proof
- Registration number where available
7.Academy Cancellation or Failure to Provide the Service
If Jee Talks Academy cancels a programme and cannot provide a reasonable replacement, transfer or alternative, the academy will review the affected payment and provide an appropriate solution, which may include:
- Transfer to another suitable intake
- Credit towards another programme
- Partial refund
- Full refund where appropriate or legally required
8.Transfers between Programmes
Programme transfers are not guaranteed. They may be considered before the programme begins, depending on:
- Course availability
- Child's suitable level
- Fee difference
- Academy approval
9.Refund Request Process
Parents must contact Jee Talks Academy through the official WhatsApp number and provide the registration number, student name, payment proof and reason for the request. All requests will be reviewed individually.
10.Processing
Approved refunds or payment corrections may take a reasonable period depending on bank processing and verification.
11.Legal Rights
Nothing in this policy excludes or limits any consumer right or remedy that cannot lawfully be excluded.
Contact
- WhatsApp:https://wa.me/94774819891
- Phone:+94 77 481 9891
- Website:https://jeetalks.com
